Troubleshooting
How to Clear Your Cache and Reset File Directories (Mac)
THIS HELP DOC IS FOR MAC COMPUTERS ONLY. Sometimes the easiest way to fix a problem in Muséik is to clear your system of all Muséik related data. The following procedure will remove Muséik-related data from your hard drive. BEFORE YOU BEGIN: This ...
Sound not coming through HDMI connection
Video and audio signals are treated entirely separately in Muséik. Audio signals are not sent out with the video signal. For that reason you will not get an audio signal through an HDMI connection. All audio is sent out through either the computer ...
My projected screen display is identical to my computer monitor.
When you connect Muséik to a projector the computer’s settings may be set to Mirrored Displays by default (the computer screen and projected screen display the same image). To un-mirror your displays: ON A MAC COMPUTER: * With the computer connected ...
How do I make the Output Window Full Screen?
The ESC key toggles the output screen from a minimized window to a full screen image. In Muséik 3.1.2 and later we have added a FULLSCREEN button in the center of the interface. Clicking on it will cycle between fullscreen and thumbnail views.
Error Message: File Download Fail
If your download fails it usually means that your internet connection is too weak. Try connecting the computer to a stronger network and then retry the download. Also, be sure to download just one file at a time. Often if you try to download multiple ...
Interface Does not Fit on My Computer Screen
Sometimes the Muséik User Interface loads at a size too large or too small for your screen. If this happens you can re-size the interface using the GUI Zoom feature. 1. Click “SETTINGS” in the Muséik interface. 2. In the “SETTINGS” window, find the ...
License Error: Bundle has an invalid license
This error message can be caused by a few issues. Here are some possible causes. If none of these fix the issue we recommend that you contact us for support. WINDOWS USERS: By far the most common cause is that your Show File is not stored in the ...
Install error Message: File is corrupt and should be placed in the trash
When installing Muséik on a Mac computer hard drive you may get an install error message that says the files are corrupt and should be placed in the trash. To fix this, go to System Preferences / Security & Privacy. Click “Allow apps downloaded from ...